Help

Quick steps for each job. For full instructions open the System Manual.

System Manual FAQ

How a patient moves through the hospital

  1. Registration – the patient is found or registered and a visit is opened. A queue ticket is issued.
  2. Triage – the nurse records vital signs.
  3. Consultation – the doctor examines, orders tests, prescribes.
  4. Laboratory / Radiology – tests are done and results released.
  5. Pharmacy – medicines are dispensed.
  6. Cashier – all charges are already on one bill; the patient pays and gets a receipt.
  7. Admission (if needed) – a bed is assigned; room charges, notes and orders continue until discharge.

Reception / Registration

  1. Search the patient first in Patients (name, MRN or phone) so nobody is registered twice.
  2. Not found? Register patient, then New visit from the chart.
  3. Tick issue a queue ticket so the patient gets a number for the clinic, or issue one in Queue.
  4. Book and confirm visits in Appointments; press Arrived when the patient comes in.

Nurses

  1. Open the patient from Outpatient & ER and record vital signs before the consult.
  2. For ER patients set the triage level; level 1–2 are listed first.
  3. For admitted patients use Admissions: vital signs chart, nursing notes, orders, bed transfer.
  4. Mark beds available again in Wards & Beds once they are cleaned.

Doctors

  1. Dashboard lists your patients and appointments for today.
  2. In the visit: write the consultation (SOAP), diagnosis and follow-up date.
  3. Request laboratory, imaging and procedures under Orders; results appear in the same visit and in the chart.
  4. Write the prescription and print it; then Complete visit or Admit patient.

Laboratory & Radiology

  1. The worklist shows requests, STAT and urgent first.
  2. Collect specimen / Start exam, then Enter result.
  3. Complete & release locks the result and makes it visible to the doctor. Print it for the patient.

Pharmacy

  1. Open a pending prescription, check the allergies, match each line to a stock item and Dispense.
  2. Stock goes down automatically (earliest expiry first) and the medicines are added to the patient's bill.
  3. Walk-in buyers: use Over-the-counter sale.
  4. Receive deliveries and watch low stock and expiry dates in Inventory.

Billing & Cashier

  1. Open the patient's bill from Billing & Cashier (search by name, MRN or bill number).
  2. Apply the senior / PWD discount, PhilHealth and HMO amounts if any.
  3. Receive payment prints the official receipt. Partial payments are allowed.
  4. At the end of the shift print Today's collections.

Administrators

  1. Create staff accounts in Staff & Users and give each person the right role.
  2. Keep Services & Prices, Departments and Wards & Beds up to date.
  3. Set the hospital name, address and receipt footer in Hospital Settings.
  4. The System Administrator makes Backups and sends System Updates to the online site.

Need more help?

Ask your hospital's system administrator first: they can reset passwords and change what you can open.

Technical support: Advance IT Services. When you report a problem, include the page name, what you clicked and the reference code shown on the error page.